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Frequently Asked Questions

 

Can you match the color of my reproduction prints to my original artwork?

We color profile all of our devices to provide the most consistency. How close your colors meet your expectations depends a lot on how controlled you keep your color environment. We cannot guarantee that what you see on your monitor will exactly match the print that we produce. There will always be slight variations of color between your monitor and your prints as well as your original art and your reproductions. If color is a critical concern to you we recommend that you purchase a proof print that you approve before buying a large print. Ask about proofing at info@robinimaging.com

How long will my prints last?

The life expectancy of all inks and dyes is greatly impacted by display conditions. The amount of UV light and number of hours per day a print is exposed to it matters. Print permanence ratings are based on accelerated testing of prints displayed indoors, under glass or with protective spray. Actual print stability will vary according to the image printed, display conditions, light intensity, humidity, and atmospheric conditions. For maximum print life, display all prints behind UV absorbing glass, with lamination, or with protective spray.

HD Metal Prints life expectancy greatly dependent on display conditions and is directly related to the amount of UV light exposure. They are durable enough to be used outside, but sunlight will gradually fade them. How long that takes is directly dependent on the amount of sunlight they receive.

Fine Art Papers should be framed using acid free materials and displayed behind UV absorbing glass. When
displayed under the proper conditions are expected to last 100-400 years without significant fading. Prints
containing OBAs may show some color change. If the print will not be displayed behind glass we recommend a
protective spray coating be applied. This will not change the finish.

Fine art canvas displayed in proper conditions with a protective spray should last 100-400 years without significant fading.

What file types are best for printing? What resolution should I use?

.TIFF or .JPEG files are recommended. We can also work with .PDF files in some cases. We recommend that digital files be between 150 to 300 PPI. Lower resolutions can be used for some printing options but files lower than 72 PPI are not recommended.

If you have concerns or doubts about the quality of any digital file from which you would like us to print, please contact us for advice. We will be happy to look at the file to determine its capability to meet your expectations. We cannot be held responsible for prints from low quality digital files. Reach out to us at info@robinimaging.com or call 513-381-5116. 

My digital files are large and I am concerned using the online order system or sending them through email will risk compromising my file. How can I send my files to you without losing quality?

We use Hightail Digital Delivery for the transfer of larger files. Click here to send files direct. In order to ensure our digital security we cannot accept files through other digital file sharing software (i.e. Dropbox, WeTransfer, etc.)

How long will it take for my prints to be ready?

Plan 3 business days for most prints, and 5 - 10 days for stretched canvases, acrylics, and framing. Times may vary given the complexity and size of your order. If you would like a more accurate date, please call 513-381-5116 or email us at info@robinimaging.com. Rush order prices may apply.

Do you offer any discounts for professional artists?

We offer quantity discounts on a wide range of products and services to all of our clients automatically. For our most dedicated artist we also have an incentive program that you can join upon qualification. Visit us in store for more information on this program!

I have tax exempt status. How do I setup my account so that my online orders are tax exempt?

Tax exempt accounts must be setup IN ADVANCE. You may request the Ohio State Tax Exempt form (STEC-B) by email. Click Here to contact us.

You may place orders by phone at (513)381-5116 or in-store until your tax-free account is created. Due to Ohio State law we cannot remove the tax from online orders that have already been placed.

What is your return policy?

At Robin Imaging we take great pride in our craftsmanship and guarantee you will be pleased with the results. If your print arrives damaged or for some reason we have not lived up to your expectations please notify us within 7 days of receipt of your print. Call us at 513-381-5116. We will need photos of the damage, the packaging, and the inspection card which may be emailed to info@robinimaging.com. We will resolve the issue as quickly as possible.

What is your cancellation policy?

Once an order is in production the order cannot be cancelled and it is nonrefundableIf you cancel an order before it has moved into production, you may choose to either receive a refund less a 10% fee based on the total amount or receive an in-store credit for the full amount.

How will the holiday season affect my order? Should I expect a longer wait time for my project to be complete?

The holiday season is our busiest time of year. That often means that orders will take longer than our standard turnaround times to complete and we are less able to accept orders that would require a rush.  Certain projects can see turnaround times anywhere from 2 to 5 days longer than normal especially in the month of December. We recommend you plan ahead and order early and, of course, Have a Happy Holiday!

Do you offer alternative pricing for wholesale vendors?

We offer wholesale programming to verified third party vendors in some cases. Please contact us directly to speak with our wholesale account manager.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

At Robin Imaging we take great pride in our craftsmanship and guarantee you will be pleased with the results. If for some reason we have not lived up to your expectations, we will do our best to make it right. Please notify us within 7 days of the receipt of your print. Inspection We inspect all products before shipping and include an inspection card in the package. Please be careful when you handle your art, as improper handling can damage it. Damaged items If your print arrives damaged please email us photos of the damage, the packaging, and the inspection card within 7 days of receipt at info@robinimaging.com. We will resolve the issue as quickly as possible.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Robin Imaging uses only the best materials available. We print using archival quality pigmented inks onto the best papers and canvas. When properly handled they should last over 100 years. See our description on each material for specifics.

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